Privacy Policy for Nexa Ride

Last Updated: July 2026

Welcome to Nexa Ride! This Privacy Policy explains how Nexa Ride ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application, website, and related services (collectively, the "Services").

1. Information We Collect

A. Information You Provide to Us

• Account Information: When you create an account, we collect your name, phone number, email address, profile picture, and login credentials.
• Payment Information: To process transactions, we collect payment details (handled securely by our third-party payment processors).
• Communications: We collect information when you contact our customer support or communicate with drivers through the app.

B. Information We Collect Automatically

• Location Data: We collect precise and approximate location data from your device when the Nexa Ride app is running in the foreground or background to provide ride-hailing and parcel delivery services, calculate fares, and improve safety.
• Device Information: We collect information about the device you use to access our Services, including hardware models, device IP address, operating systems and versions, software, and mobile network data.
• Usage Data: We collect data about how you interact with our Services, such as access dates and times, app features or pages viewed, app crashes, and other system activity.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services (e.g., matching you with drivers, calculating fares, and routing).
• Enhance the safety and security of our users and Services.
• Provide customer support and respond to your requests or inquiries.
• Send non-marketing communications, such as receipts, ride updates, and administrative messages.
• Personalize your experience and send promotional communications (you may opt out of these at any time).
• Comply with legal obligations and resolve any disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Drivers: To fulfill your ride or delivery request, we share your first name, pickup/drop-off locations, and profile picture with the assigned driver.
• With Third-Party Service Providers: We share data with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, cloud storage, data analytics).
• For Legal Reasons: We may share information if we believe it is required by applicable law, regulation, operating license, or legal process.
• In Connection with a Sale or Merger: We may share information during negotiations or in relation to a change of corporate control.

4. Data Retention and Deletion

We retain your personal information for as long as you maintain a Nexa Ride account. You may request the deletion of your account and associated personal data at any time through the app settings or by contacting our support team.

Please note that we may retain certain information after an account deletion request if required by law or for legitimate business purposes (e.g., fraud prevention, accounting).

5. Security

We take reasonable measures, including encryption in transit, to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure.

6. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will take steps to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by other means, such as email. We encourage you to periodically review this page for the latest information on our privacy practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@nexaride.in
Website: www.nexaride.in